Frequently asked questions.

  • Our farms post their weekly availability on Rooted Farmers for you to shop from. Once the orders are in, the farms harvest, aggregate their flowers, pack orders and then deliver/get ready for pick up so you can shop across all of the farms and get your order delivered or pick up from 1 location. 

  • Rooted Farmers is an online platform built by farmers that we use to handle orders. We post our weekly availability for you to shop and place your orders online. There is no cost for you to become a member!

  • Fill out our Advanced Request form to submit a pre-order with us. The request will not guarantee the fulfillment and is not an order - we will process and confirm your orders through our ordering platform, Rooted Farmers. 

    We kindly ask that you submit your advanced requests at least 2 weeks before your fulfillment date. We will confirm the week before your fulfillment date.

  • Our store opens on Wednesdays at 3pm. Place orders by midnight on Friday for Monday delivery and midnight on Sunday for Wednesday delivery or Thursday pick up. 

  • We deliver throughout the Bay Area on Mondays and Wednesdays. Delivery fee is dependent on location but generally ranges from $30-60 and our order minimum for delivery is $100.

    Deliveries are generally between 11am-3pm Mondays and Wednesdays. If you do not see the fulfillment options you’re looking for, please get in touch with us at gcflowercollective@gmail.com.

    We are open to figuring out rendez-vous or alternative pick up locations. We want to work with you as best as we can to get you the blooms you want!

  • Pick up is available on Wednesday in Berkeley between 10am-1pm @ Found Floral Studio or at our member’s farms between 9am-12pm on Thursdays. Our farms are located in Crockett, Petaluma, Napa, Santa Cruz, Dixon and Woodland.

    Send us a message on your Rooted invoice to specify pick up location.

  • To add product to orders when the shop is open, simply submit another order through the store. Payments are not processed until the order is received so we will merge on our end and make sure you are only charged for delivery once.

    It is not possible to edit an existing order on Rooted but you can send us a message through Rooted or to our email if there's anything you need to change.

    Please let us know ASAP if you need to change something on your order.

  • Payments are processed when orders are fulfilled after delivery or pick up. You will need to submit payment information on Rooted when you place your order but you won’t be charged until after you receive the flowers.

    Pro Tip: When you add GCFC as a trusted seller, you will only need to enter your payment information one time, instead of adding it every time we invoice you. Here is a tutorial on how to do it: Trusted Seller Tutorial

  • Need Cosmos cut as tall as possible? or Ranunculus harvested fully open? We appreciate any notes or requests you want to add on your orders and will do our best to accommodate them. Reach out to us on the Rooted platform by sending a message on your invoice or email us at gcflowercollective@gmail.com for anything order related.

  • If you have a quality issue with your order, email us a photo and description of the issue within 24 hours of receiving your order and we will work with you to resolve it accordingly. 

  • We want to hear from you!

    Please email us at gcflowercollective@gmail.com.

BUYER POLICY

  • Help Us Keep Things Flowing Smoothly!

    We’re so grateful for your support of our local flower collective! To keep our operations running smoothly and ensure the highest quality flowers for you, we kindly ask that you bring your own buckets when picking up or receiving a delivery.

    Why This Matters:

    • Buckets are essential to our growers. We use them daily for harvesting, cooling, and transporting flowers, and we carefully clean and sanitize them to maintain flower freshness and longevity.

    • You're impacting multiple farms. A single order may include flowers from up to five different farms, and when buckets go missing, it affects all of them.

    • We don’t always see you weekly. Unlike a traditional wholesale market, we don’t have daily pickups and drop-offs—if you take our buckets, they may be out of rotation for weeks, creating shortages for growers.

    • Buckets are costly to replace. As a small-farm collective, we need to keep our buckets in circulation so we can continue providing high-quality flowers efficiently.

    • Your flowers will benefit. Clean, well-maintained buckets ensure your flowers last longer and remain fresh as they travel from farm to florist.

    Bucket Rental Fee:

    We understand that sometimes a bucket might slip through the cracks, but if you have taken more than five buckets from us, we will charge a $5 per bucket flat fee for any additional buckets not returned in a reasonable timeframe. This helps cover the cost of replacement and ensures we have enough buckets to keep things running smoothly for all growers.

    By providing your own buckets, you’re helping us all stay on track, ensuring timely deliveries/pickups and the best quality flowers. Think of it like preparing for a trip to the wholesale market—just as you wouldn’t expect the market to give away their buckets, we need to keep ours in circulation to continue serving you and all of our growers.

    We appreciate your help in bringing your own buckets so we can continue providing you with the freshest, highest-quality blooms. If you have any questions, just let us know—we’re happy to help!

  • Flowers are delicate and fragile, and sometimes things don’t go as planned. We understand that problems can happen, and we want to make sure you’re always satisfied with your order.

    If you have a quality issue with your order, email us a photo and description of the issue within 24 hours of receiving your order and we will work with you to resolve it accordingly.